Overview
Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. BEFORE returning any item you must receive a Return Number by contacting us by phone or email. Without a Return Number all returns will be rejected.
In case of a return the customer must send the return request within 3 days after the product have been received by the customer. Once the 3 days exceeded no return is possible.
Several types of goods are exempt from being returned. Such as hard disk drives, Solid State Drives, USB drives and other items that are too sensible to be accepted as returns.
FremBuild.com is not responsible in any way for any of the return shipping costs. The customer pays for all the costs associated with any return.
FremBuild.com preserves the right to refuse any return without clarifications even with a Return Number generated.
FremBuild.com assumes that any product returned should be complete with all the parts or accessories originally sold with it.
Any damaged item or box or cannot be returned.
All images on frembuild.com are used for informative purposes only and can in no way be used as an argument to request a return because they are different than the product received.
Some products that can’t be returned or refunded:
- Gift cards
- Downloadable software products
- Some health and personal care items
- HDD / SSD / USB
- Gaming chairs
- Laptops
- All types of printer supplies such as ink or toner
- Adapters and cables.
To complete your return, we require a receipt or proof of purchase.
By accepting to place any order on our website, you “customer” accept to abide by this return policy and all terms of use related to this website FremBuild.com.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Need help?
Contact us at 76 928 337 for questions related to refunds and returns.